Privacy Policy

Last Updated: August 10, 2026

At The Lux Loo Co., LLC (“The Lux Loo Co.,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request a quote, or make a payment for our services.

Information We Collect

We may collect information you voluntarily provide when you interact with The Lux Loo Co., including when you:

  • Complete our contact or inquiry form

  • Request a rental quote

  • Communicate with us by email or phone

  • Reserve or rent a luxury restroom trailer

  • Make a payment through our website

Information you provide may include:

  • Name

  • Email address

  • Phone number

  • Event date

  • Event location

  • Event type

  • Number of guests

  • Rental preferences or other event details

  • Billing and payment information

When you submit information through a form on our website, that information may be processed and stored through Squarespace, our website platform.

How We Use Your Information

We use the information we collect to operate our business and provide our services. This may include:

  • Responding to inquiries and questions

  • Preparing customized rental quotes

  • Communicating with you about your event

  • Processing and managing reservations

  • Sending rental agreements, invoices, and other service-related communications

  • Processing payments

  • Providing customer service and support

  • Coordinating delivery, setup, and pickup of rental equipment

  • Improving our website and customer experience

  • Understanding how visitors use our website

  • Sending promotional or marketing communications when appropriate

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

Contact Forms

Our website uses contact forms to allow you to request information, ask questions, and inquire about our rental services.

When you submit a form, we may collect the information you enter, such as your name, email address, phone number, event details, and any additional information you choose to provide.

This information is used to respond to your inquiry and provide the services or information you requested. Form submissions may be stored and processed through Squarespace and any related services we use to manage customer inquiries.

Please avoid submitting sensitive personal information through our contact forms.

Payments

When you make a payment to The Lux Loo Co. through our website, we use Squarespace Payments to process the transaction.

Squarespace Payments uses third-party service providers, including Stripe for payment processing and Sift for fraud monitoring and detection. These providers may receive information necessary to process and secure your payment and handle that information according to their respective privacy policies.

We do not intentionally store complete credit or debit card numbers on our own systems. Payment information is handled through the payment processing services provided through Squarespace Payments.

Squarespace states that its payment processors maintain applicable PCI compliance standards for payment information.

Website Analytics

We use Google Analytics to help us understand how visitors use our website and to improve our website and services.

Google Analytics may collect information such as:

  • Browser and device information

  • Approximate geographic location

  • Pages visited

  • How visitors interact with our website

  • Session information

  • Website usage statistics

Google Analytics uses cookies and similar technologies to distinguish users and understand website activity.

We use this information primarily to understand website traffic and improve the experience for our visitors. We do not intentionally send information such as names, email addresses, or other directly identifying information to Google Analytics.

Cookies

Our website may use cookies and similar technologies to operate properly, remember preferences, analyze website traffic, and improve functionality.

Some cookies are necessary for the website to function, while others may be used for analytics.

If Google Analytics is enabled on our website, we may use Squarespace's cookie banner and consent settings to give visitors choices regarding non-essential cookies. Squarespace currently supports Google consent mode when its cookie banner is enabled.

You can also manage or disable cookies through your web browser settings. Disabling certain cookies may affect how some portions of our website function.

How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These may include:

  • Squarespace, which hosts and operates our website

  • Squarespace Payments and its payment partners, which process payments and help detect fraudulent transactions

  • Google Analytics, which helps us understand website traffic and visitor behavior

  • Other service providers we may use to manage customer communications, reservations, or business operations

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our customers, business, property, or legal rights.

Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure.

However, no website, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, communicate with customers, maintain business and financial records, resolve disputes, comply with legal or tax obligations, and otherwise operate our business.

When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it.

Your Privacy Choices

Depending on applicable law, you may contact us to request information about the personal information we maintain about you.

You may also contact us to request that we:

  • Provide information about the personal data we have collected from you

  • Correct inaccurate information

  • Delete personal information when appropriate

  • Stop sending promotional emails

Please note that certain information may need to be retained for legal, accounting, tax, security, or business purposes.

To make a privacy-related request, please contact us using the information below.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. These websites have their own privacy policies and data practices.

The Lux Loo Co. is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or data practices change.

When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how The Lux Loo Co. handles your information, please contact us:

The Lux Loo Co., LLC
Email: team@theluxlooco.com
Website: theluxlooco.com